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Yelp, community management, Detroit, and the Icrontic community

Yelp, community management, Detroit, and the Icrontic community

So here’s what I did today: I applied for a job as the Community Manager for the Detroit region at Yelp.

There’s a lot attached to my actions, the least of which is a potential career shift. At the heart of the matter is a conscious decision to put Icrontic second in my professional life, after over two years of putting it first.

Looking back, I’m exceptionally proud of the last two years here. We’ve grown by every measurable metric: Traffic, posts, members, content, and revenue. We’ve grown far more considerably in things that are not so easily measured as well: influence, contacts in the industries we cover, and friendships around the world.

The one thing that has remained consistent, however, is the never-ending financial struggle that has burdened me personally since I started. Icrontic makes money, it’s true; but it’s not enough to support me. The struggle to monetize Icrontic has been relatively well documented and we recently shifted gears to try to jump to the next level, but the uptake has been extremely slow. Display revenue continues to shrink (even as our traffic stays steady or even grows!) and two years of relative poverty tends to get a man down when he’s raising two kids alone and has no health insurance, can’t really do the thing he loves most (travel), and can’t even go to trade shows that he really should be at because of lack of funds.

To put it succinctly, I’m sick of being broke all the time.

Recently, Icrontians have been moving on up in the world in spades, directly because of their involvement with Icrontic. Robert “Thrax” Hallock’s superhuman writing effort (over 1600 articles since he started) has finally paid off as he scored a fantastic job with a major tech company. Bobby “UPSLynx” Miller recently got hired by AMD and is now happily ensconced in Silicon Valley, because of his deep involvement with covering the workstation graphics industry and the writing he’s done for us. Other Icrontians can trace their job success to Icrontic as well, and there comes a time when you have to say to yourself: When is it my turn?

Most of you know me as the face of Icrontic. In that sense, I have been a community manager for over seven years now. I’ve brought hundreds of you into my home, took you on tours all over the city of Detroit and its surroundings, and hopefully given you all a better impression of Detroit than you came in with. I’ve always prided myself on being an ambassador for my hometown and this entire region.

So when an opportunity like this comes along, it almost seems to be a cosmically perfect fit.

I met with the previous community manager when Yelp agreed to sponsor Icrontic with swag bags for attendees of the most recent Expo Icrontic. As we talked a bit about both Yelp and Icrontic, it struck me that her job was amazingly cool and I jokingly mentioned to her, “Man, that sounds exactly like something I should be doing.”

The stars have a way of aligning. I saw the call for a Detroit CM in today’s Yelp newsletter and the emotional response was immediate and visceral. I nearly teared up because I got that looming sense of “end of an era” that so often accompanies major life decisions—and that was only three seconds after reading it!

Icrontic is, and always will be, my online home. I applied for the job today and I hope I have a reasonably good shot at it. I think I do. If I do get it, my time spent on Icrontic will, of course, be significantly impacted.

I spend my workday doing things like trying to get sponsors, talking with our publishing partners, engaging in social media outreach, submitting our content to aggregators and other sites, editing, and publishing. I sit in on conference calls, read hundreds of emails a day (press releases, requests for review, invitations to events, etc.), and otherwise keep my thumb on the pulse of the community. I try to keep things fresh and interesting for you guys. I hope I’ve done a good job of it.

I’m mostly letting you know this: If I do get the job at Yelp, Matt and I will try to make sure that things stay relatively the same here at Icrontic. Perhaps there will be less content, perhaps there will be less trade show coverage or product reviews, but the things that make this community are not product reviews and news bits.

The thing that makes Icrontic truly amazing is the community. You, me, and yes, even Snuffie. The community isn’t going anywhere, so how can anything go wrong?

So hey, if you want to put in a good word for me at Yelp, go ahead and let them know if I’ve helped your impression of the Detroit region or any other commendations you can think of. Who knows what could happen?

Comments

  1. Todd J. List I'm tearing up just reading your post, Brian. To me this feels like a good move for you. I wish you all the best with the application!

    If you land the job at Yelp you will still be doing what you do so well: Giving people good information about something that's important to you. Whatever happens, Icrontic can do naught but cheer you on!

    Go get 'em!
  2. Shauna Nicholson Best of luck, Brian. You'd be a wonderful asset to Yelp and a fantastic community ambassador for Detroit!
  3. Thrax
    Thrax Just remember that Icrontic can always have your attention if you make sure that it is so. Juggling Icrontic and work at the same time can be rough, but a conscious effort to get it all done pays off.

    I know that first hand. :D

    Best of luck to you, my good friend.
  4. the_technocrat
    the_technocrat Have people write up reviews for you on LinkedIn, that way you can use them for all future pursuits, be they for a Yelp alternative in case it doesn't work out, or for options after Yelp.
  5. Cliff_Forster
    Cliff_Forster Brian, I think I speak for everyone when I say, whats best for Brian, is best for Icrontic.

    In my experience with Icrontic events, its very obvious that you know businesses in Detroit and have an amazing passion for them. You also have this sense of optimism that Detroit needs. Yelp will be fortunate to have you.
  6. Jingalls
    Jingalls You've built a great community.
    Where is thrax working anyway?
  7. Thrax
    Thrax Many people know, but I can't publicly say at this time. :)
  8. Jingalls
    Jingalls Aw okay... I'm trusting we'll get an update we you can?
  9. Thrax
  10. Nikki Stephan You absolutely deserve this position, and you would do an amazing job! Sending you lots of luck.
  11. Shorty
    Shorty You absolutely should be in this role. I have seen parts of the D that I would have never seen or known about if I had come as a traditional tourist. You brought me to Detroit, you will bring my wife to Detroit. You are Detroit!
  12. MAGIC
    MAGIC After reading the description, I can't think of a person better suited for that job. Get it.
  13. Kwitko
    Kwitko Best of luck, Brian. You've got this.
  14. GHoosdum
    GHoosdum You've been a community manager for Detroit for years, now it's time to do it for Yelp.
  15. QCH
    QCH You mean you haven't been working for Yelp all these years? Hmmmm.... go figure. Sure fooled me. You are the human Yelp for so many of us. Yelp would be silly to NOT hire you. You know and love the Detroit area. You are connected in Facebook, Twitter, 4-square, and so many other mediums. Good luck...
  16. UPSLynx
    UPSLynx Get this job so you can go in with Pragtastic and I for expensive scotch next IC event!

    Seriously though man, we want you to be happy, not poor and stressed. Can't promise the stress will go away, but if being able to enjoy a fantastic meal every once in awhile or a quick jaunt across the country for fun is worth it to you, then without question this is a good move.

    And, of course, you know we'll always be here, and we'll always support you and your decisions. <4
  17. BobbyDigi
    BobbyDigi ^5 Brian, You Can Do It!

    -Digi
  18. Jason
    Jason Good luck, homie.
  19. Jeremiah Staes Go for it, man. Sometimes, you can't monetize your passion as you thought. But you find out that you can do your passion in different ways, and glad to have you on "Team Detroit" as far as supporters go. I've been at that crux in my life before. It's tough, but you gotta do what you gotta do.

    It's funny how connections and life works sometimes, good sir. Good luck!
  20. NiGHTS
    NiGHTS You probably can't see it, but we're all linking our arms together behind you right now.

    Have yourself some.
  21. EMT
    EMT Good luck Brian. Travelling is high on my list too. I think I would do whatever it took to be able to do it.
  22. l.m.orchard Good luck man, you deserve it! Anyone who says otherwise is a jerk.
  23. Leonardo
    Leonardo Good luck, Brian! I'm behind on this. Do what you need to do.
  24. mirage
    mirage I can't think of a better fit. You are the "prime" candidate. You will get it.
  25. Jokke
    Jokke Good for you, Brian! I wish you the best of luck with this.
  26. Zanthian
    Zanthian Any update on the process?
  27. primesuspect
    primesuspect Not a word. When I applied, I got acknowledgement that my application had been received on the same day. That's the last I've heard.
  28. Garg
    Garg Brian made me fall in love with Detroit. Hire this guy.
  29. primesuspect
    primesuspect I really appreciate all the kind words and sentiments... :D

    Now if only Yelp read these comments :-/
  30. CyrixInstead
    CyrixInstead Good luck prime!

    ~Cyrix
  31. Chooch
    Chooch Hey Brian, I wish you all the luck on getting this job!
  32. primesuspect
    primesuspect Pretty sure it's not happening, guys, but I appreciate the kind words. I know several people who applied, and they all got interviewed last week. I was never contacted for an interview. C'est la vie. Life goes on :)
  33. Myrmidon
    Myrmidon I am damn sad. :( Have you called them? The only reason I got the job with STAR is because I called like three times to check on the interview process...

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